What we cover
How you experience it
We will tailor the delivery service based on your unique business needs. Experience a transparent environment where you predict, plan and control all the costs. Enjoy our proactive communication: liaising with your dedicated Account Delivery Manager.
Guide us and take and control our performance through SLAs. Benefit from a broad set of tools, implemented to provide you with online KPIs reporting. Gain a competitive advantage through your IT. Enjoy the innovation generated by our CCIEs, MCSEs, HP ASEs and PMPs. Rely on our dedicated services transition team, who will carefully manage the transition of your current IT to the Soitron managed delivery model with no impact on your business. Leverage our innovation potential during the transition to see immediate improvement.
How we manage
Our services meet the highest industry standards. To ensure quality management, our Integrated Management System is certified according to ISO 9001, our Information security systems to ISO 27001, and our IT Service Management to ISO 20000-1.
Our service delivery teams are trained and certified on ITIL methodology. We implement an ecosystem of cutting-edge monitoring, reporting, automation and ticketing tools, based on a mixture of renowned, in-house and open source solutions.
SOITRON MANAGED DELIVERY MODEL
Account Delivery Manager
Service Level Agreement
Key Performance Indicators
Managed desktop services
Managed data centres
Managed networking services
Managed service desk
Project management services
HOW WE MANAGE
SC - Ticketing Tool
Extensive experience running ramp-up or ramp-down phases in big delivery centres
Great flexibility in cost and price structure (T&M, SLA)
Various time coverage modes
Operating in various time coverage modes (24×7, 5×8, follow the sun, US working hours, on call duties)
Based in 5 of 13 leading EMEA locations for offshore services: Bulgaria, Czech Republic, Romania, Slovakia, Turkey
Ready to operate in any other EMEA location
Providing outsourcing services since 2004