Managed Outsourcing Services

Experience the difference between traditional outsourced IT operations and Soitron managed delivery services, which creates added value and promotes innovations. Our transparent delivery model always keeps you in driver’s seat. You bring to us your vision, and we will keep you in control of KPIs and costs, while you stay agile and focused on your core business.
We are based in 5 of 13 leading best shore locations in Europe, with experience in rolling out projects across entire Europe.
MOBILE UNITS

What we cover

Managed desktop services

It is our day-to day responsibility to manage the operation of your users platforms. We manage your desktop environment, assuring its functionality. We optimise your computing power, and ensure the most up-to-date software features are employed.

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Managed service desk

IT service desk solution is for both small-medium business and enterprise environments. For more than 10 years, we have been combining a multilingual, well-trained helpdesk and renowned monitoring solutions, integrated with Soitron Support Central System (SC).

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Managed platform support

We understand that data availability is critical for any business. With our SLA-based managed services we keep your data-centre up and running.

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Managed networking services

We know how to design, migrate and operate your network infrastructure. We manage your network, providing you with secure and optimised data flow.

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Project management services

We cover infrastructure or data migration projects providing end-to-end services in terms of program management, project management and project management office. You can rely on our expertise in PMI, IPMA and Prince2 methodology.

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Managed BPO

As an addition to our comprehensive ITO services, we help our customers to control costs related to peripheral business processes. Let us take care of your asset management, procurement, and logistics.

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How you experience it

We will tailor the delivery service based on your unique business needs. Experience a transparent environment where you predict, plan and control all the costs. Enjoy our proactive communication: liaising with your dedicated Account Delivery Manager.

Guide us and take and control our performance through SLAs. Benefit from a broad set of tools, implemented to provide you with online KPIs reporting. Gain a competitive advantage through your IT. Enjoy the innovation generated by our CCIEs, MCSEs, HP ASEs and PMPs. Rely on our dedicated services transition team, who will carefully manage the transition of your current IT to the Soitron managed delivery model with no impact on your business. Leverage our innovation potential during the transition to see immediate improvement.

How we manage

Our services meet the highest industry standards. To ensure quality management, our Integrated Management System is certified according to ISO 9001, our Information security systems to ISO 27001, and our IT Service Management to ISO 20000-1.

Our service delivery teams are trained and certified on ITIL methodology. We implement an ecosystem of cutting-edge monitoring, reporting, automation and ticketing tools, based on a mixture of renowned, in-house and open source solutions.

SOITRON MANAGED DELIVERY MODEL

customer EXPERIENCE

Account Delivery Manager
Service Level Agreement
Key Performance Indicators
Portal Access

  • Managed desktop services
  • Managed data centres
  • Managed networking services
  • Managed service desk
  • Project management services
  • Managed BPO

HOW WE MANAGE

Monitoring
Reporting
Remote Administration
SC - Ticketing Tool
ITIL
ISO
Information Security

References

Why Soitron

Extensive experience

Extensive experience running ramp-up or ramp-down phases in big delivery centres

Great flexibility

Great flexibility in cost and price structure (T&M, SLA)

Various time coverage modes

Operating in various time coverage modes (24×7, 5×8, follow the sun, US working hours, on call duties)

Regional presence

Based in 5 of 13 leading EMEA locations for offshore services: Bulgaria, Czech Republic, Romania, Slovakia, Turkey

Always ready

Ready to operate in any other EMEA location

Background

Providing outsourcing services since 2004

Other Solutions

International System Integration

International System Integration

Air traffic control integrated communication

Air traffic control integrated communication

Mobile units

Mobile units

Case Studies

From measuring people to measuring

From measuring people to measuring