Managed BPO
We take care of asset management, procurement and logistics related to your PCs, servers and routers and switches. Our unique ‘Pay per action’ delivery model optimises your operational costs, keeping you in control.
We bring over a decade of IT Infrastructure Outsourcing, delivering a comprehensive solution that combines your procurement, deployment and logistics requirements tailored to your business needs.
IT departments are under more pressure than ever to improve services, increase productivity and reduce costs. Soitron can help you optimise your processes through our bestshore cost saving delivery locations with options of staff augmentation or managed services – based on a pay-per-action service catalogue.
How we deliver
We have been managing datacentre computing systems for over a decade and offer our clients flexible engagement models to suit their project requirements and budgets.
Delivery locations
We operate in 5 out of 13 leading EMEA locations for offshore outsourcing based on a recent Gartner report.
Four in EU based locations: Czech Republic, Slovakia, Bulgaria and Romania – with very good coverage of European languages
Slovakia (Bratislava) – premises with information security certification for physical security, own lab, training & testing center, state-of-the-art infrastructure with UC tools including business video
Bulgaria (Sofia) – own premises, compliant with physical security requirements, state-of-the-art infrastructure with UC tools including business video
Czech Republic (Prague) – own premises, with information security certification for physical security requirements, state-of-the-art infrastructure with UC tools including business video
Romania (Bucharest) – own premises, compliant with physical security requirements, state-of-the-art infrastructure with UC tools including business video
Turkey (Ankara & Istanbul) – own premises, compliant with physical security requirements, state-of-the-art infrastructure with UC tools including business video
Selected partners
PoolParty
Cisco Gold Certified Partner
Cisco Advanced Borderless Network Architecture Specialization
Cisco Advanced Collaboration Architecture Specialization
Cisco Advanced Content Security Specialization
Cisco Advanced Data Center Architecture Specialization
Cisco Advanced Routing & Switching
Cisco Advanced Security
Cisco Advanced Unified Communications
Cisco Advanced Wireless LAN
Cisco IP Next Generation Networks Architecture Specialization
Cisco Master UC Specialization
Cisco Cloud Infrastructure Partner
Cisco Registered Partner Cisco Learning Partner - Associate
Cisco Customer Satisfaction Excellence
Cisco PSPP Cisco Central Government
Cisco PSPP Education Cisco PSPP Healthcare
Cisco ATP - Cisco TelePresence Video Master
Cisco ATP - Identity Services Engine
Cisco ATP - Unified Contact Center Enterprise
Cisco ATP – Customer Voice Portal
Cisco ATP – Data Center Unified Computing
Cisco Cloud and Managed Services Partner Advanced
Cisco Ironport Gold Certified
Cisco Advanced Data Center Networking Infrastructure
Cisco Advanced Data Center Storage Networking
HP Gold Specialist
HP Advanced Storage Specialist
HP Professional Computing Specialist
HP Professional Storage Specialist
HP Professional Networking Specialist
HP Personal Computing Specialist
HP Workstations Specialist
HP ServiceONE Specialist
Microsoft Gold Data Center Competency Partner
Microsoft Gold Messaging Partner
Microsoft Authorized Education Reseller
IBM Advanced Business Partner
AVAYA Silver Partner
VMware Solution Provider – Enterprise
VMware Enterprise Partner
VMware Infrastructure Virtualization
VMware Desktop Virtualization
VMware Business Continuity
LANDesk Expert Solution Provider
LANDesk Silver Certified Partner
Selected certifications
ITIL
We deliver as
We offer our clients flexible and scalable engagement models to suit their business needs.
Dedicated Delivery Model
- Dedicated service delivery team
- Stringent SLAs and KPIs
- Anaylysis of load of activities, measuring the time-requirements, proposing service catalogue with prices for corresponding activities
- Weekly/monthly SLA quality reviews, SLA KPIs reporting, efficiency improvement reccomendations
Shared Services
- Shared service delivery team
- Stringent SLAs and KPIs
- Anaylysis of load of activities, measuring the time-requirements, proposing service catalogue with prices for corresponding activities
- Weekly/monthly SLA quality reviews, SLA KPIs reporting, efficiency improvement reccomendations
Staff augmentation
- Highly skilled and talented resource pool
- Multilingual resource
- Flexibility to ramp-up or ramp-down
- Covering all time zones 24x7, depending on needs
- Dedicated HR business partner
Project for HP – Deployment Operations Centre
HP’s Deployment Operations Center (DOC) is responsible for providing its global customers with support covering the full life cycle of a product: support planning processes, tenders, orders management, invoicing, dispatch, asset management and disposal. As a critical support, HP needs to run the DOC with both precision and at industry-leading standards.
The brief
As a world-class provider of hardware, software and services, HP’s clients demand a world-class after sales service. The business expectations are to deliver the very best of service to its customers, and at the same time remain mindful of costs, value for money and return on investment.
Results
Soitron helped HP to manage, streamline and advance its EMEA Deployment Operations Centre through innovation, performance management and a smart approach to outsourcing. Throughout this 10 year relationship, Soitron has leveraged their experience to introduce significant cost reduction measures.
Other clients
With soitron you are in safe hands
Soitron manage each engagement in line with industry best practices and delivered from one of our nearshore delivery centres.
- Remote monitoring with Soitron Support Central (SC), an ITIL based tool that covers ticket management and CMDB
- This tool serves as a transparent client access portal and change request system & easily integrates with any existing service desk platform
- Our dedicated team will be fully skilled with the technology platforms to deliver
- Service Delivery is managed and based on industry best practices and in the ITIL methodology environment with – ITIL, ITSM and Six Sigma certi ed specialist
- Projects are delivered based on PMI methodology with, PMP, Prince or IPMA certi ed specialist
