Delivering efficiencies through smart desktop management

Requirements

Desktop management
Affordable and easy to use solution ensuring remote user support
Transparent reporting of used licenses
Improved security and support of computers located in different places
Remote support for users and efficient hardware, software and license management within the company

Results

Software solution for centralized computer management
Optimization and enhancement of process efficiency
Effective computer, hardware, software and license inventory management
Transparent reporting
Simpler management of company work stations
Time and money saved through remote management and inventory handling
Validity verification of licenses in use and subsequent cost savings at the time of their purchase
Regular update of all computers
Company-wide software distribution on a daily not monthly basis
Quick preparation of computers for new employees
Productivity enhancement and overall cost reduction

Overview of the situation

Soitron worked with Veolia Energia, the leading provider of energy services in Europe, to implement a desktop management solution which provided extra functionality to its employees, including a remote support function, and hardware and software license management services.

Before appointing Soitron, Veolia Energia’s in-house team spent a majority of their time on operational tasks such as software upgrades and user administration. This was a major distraction from their focus on strategic tasks such as introducing company-wide efficiencies and increasing productivity across all operations.

The Solution

Soitron introduced the LANDesk Management Suite, a remote management tool which provided affordable scalability and which could be implemented quickly.

Velia Energia benefits from software solution for centralised computer management, optimisation and enhancement of process efficiency, effective hardware and software license inventory management, transparent reporting methods and simpler management of company work stations.

“I cannot imagine managing workstations without the help of a centralised platform. The quantity we manage across many locations requires a modern and highly efficient approach. Considering the calculated savings and the high return delivered by the application, we needed to utilise all the complex features that the application offered in order to simplify my team’s work. For Veolia Energia, it has generated significant savings.”

Robert Bugár

Head of IT Management at Veolia Energia Slovensko

The Outcome

With the LANDesk Management Suite solution, Veolia Energia gained several opportunities to optimise its processes and make them more efficient.
The automation of processes which would otherwise have to be done manually reduced both financial and time expenses. Solution provides Veolia Energia with better control over the user environment and can control the entire management so all operations are executed simply and consistently.

Desktop management solution allowed Veolia Energia to implement company-wide software distribution on a daily basis, which was previously done monthly. Other efficiencies include the quick preparation of computers for new employees and other productivity enhancements linked with overall cost reduction measures. Veolia Energia is now able to inventory hardware, computer programs, software and licenses.

“Our solution means that technicians no longer need to travel between locations in order to provide users with support. In the past, the IT management of these remote and geographically spread facilities meant a considerable cost and allocation of time. Our work has reduced these drastically.”
Bruno Veselý Account Manager at Soitron

Inventory Management and Reporting

Veolia Energia now has the ability to administer its entire hardware portfolio remotely, managing each device and optimising overall usage. The LANDesk Management Suite allowed Veolia Energia to significantly improve its processes and outcomes related to the management of these assets.

Veolia Energia can effectively optimise their utilisation and save costs on purchasing software programs. These tools enable the monitoring of all software installed on workstations´ discs. Efficient usage and reporting are also applied to licenses that Veolia Energia owns and uses in its operations.

Patch and Updates Management

The LANDesk Patch Manager offers Veolia complete control over the management of operating system and application updates. This tool enables the updating of a wide array of programs as well as hardware drivers. A timely and thorough application of the patches runs automatically on all computers in the network.

The implemented solution made it possible to easily identify the devices that requires an update, those which have already been updated, and also those that did not complete the update successfully. With a simple overview, it gives administrators a real-time picture of their IT environment as well as the important information needed for further decision-making.

“All of these steps can be taken at once, on all computers in the network, regardless of their location. Even if an employee connected his or her computer to the network after several weeks’ absence (such as after a holiday), all missing updates would be automatically installed.”
Bruno Veselý, Account Manager of Soitron

“It is now possible to simplify work procedures and reduce the time and effort needed for the installation of both small and large-scale updates. I still remember the times when I used to run from computer to computer to try to solve accumulated problems and missing patches. You cannot compare that to what we have today.“

Robert Bugár

Head of IT Management at Veolia Energia Slovensko

Client

Veolia Energia Slovensko, Veolia Group

Veolia group is the global leader in optimised resource management. With over 187,000 employees* worldwide, the Group designs and provides water, waste and energy management solutions that contribute to the sustainable development of communities and industries. Through its three complementary business activities, Veolia helps to develop access to resources, preserve available resources, and to replenish them.

In 2013, the group Veolia supplied 94 million people with drinking water and 62 million people with wastewater service, produced 54 million megawatt hours of energy and converted 38 million metric tons of waste into new materials and energy. Veolia Environement (listed on Paris Euronext: VIE and NYSE: VE) recorded consolidated revenue of €23.4 billion in 2013.

Download full case study (PDF)