ROMAN SUSTEK, IT Business Relationship Manager

For instance, one person had to daily send reports and seek permissions to unlock orders, which took up to 60 % of their time. Substitutability was also an issue. If the employee was on vacation, another person had to be assigned to handle the process. Since the automation, the substitutability for these tasks is no longer an issue, and the employee has been freed up to focus on more complex tasks with a higher added value.